Shipping Policy

Last Updated: August 31, 2026

Thank you for shopping with Veliora. We are committed to delivering your order as quickly and safely as possible.

Processing Time

All orders are processed within 3–5 business days after payment has been confirmed. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volumes, processing times may be slightly longer. If there is a significant delay with your order, we will contact you via email.

Shipping Times

Estimated delivery times:

• Major Cities in South Africa: 2–5 business days

• Regional and Remote Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location.

We may offer free shipping promotions from time to time. Any applicable free shipping thresholds will be displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where available). Tracking information may take up to 24 hours to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

If you notice an error in your shipping details, please contact us immediately.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We will work with the courier to investigate the issue and provide an appropriate resolution where possible.

Delivery Delays

While we strive to meet all estimated delivery timeframes, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding in such situations.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: support@veliora.co.za

Business Hours:
Monday – Friday
08:00 – 17:00 (SAST)